Limited Warranty
Ombrage Collection provides a limited warranty on the enclosed product to the original residential purchaser, provided that the product was correctly installed and has not been relocated from the original window. This warranty covers manufacturing defects, which include flaws in the product design, materials, or workmanship that result in the product’s improper functionality.
| Motors: | 6 months (from purchase date): free replacement 7 - 36 months (from purchase date): free replacement. Customer responsible for shipping fees |
| Blinds/Shades: | 10 year Limited Warranty (see below) |
| What is not covered? | |
|---|---|
| Normal wear and tear due to: | abuse, accidents, alterations, pet/insect damage, exposure to salt air, extraordinary use, improper handling, improper cleaning, improper installation, improper operation, unintended use, misuse |
| Over time, product with: | fading of color (including, but not limited to fabric, metal/plastic parts, and finishes), loss of pleating, yellowing/discoloration or cracking of plastic parts or finishes, sagging or billowing of cordless products that are not properly raised and lowered daily, corded products that raise or lower unevenly due to improper use |
| Cost of: | product removal, product reinstallation, product remeasure, shipping, incidental or consequential damages |
To receive warranty service
Please contact us. Include your name, shipping address, order number, and photos. If the product was purchased from an Authorized Dealer, contact the dealer directly.
Limited Warranty Remedy
If your Ombrage Collection product is found to have manufacturing defects in workmanship or materials, Ombrage Collection will, at its discretion, provide parts to repair or replace the product. Due to the products being custom-made, we cannot provide replacements or refunds for products due to incorrect measurements.
*Please note that there may be variations in color from lot to lot, which may not exactly match previous purchases or sample swatches. Discontinued items or color selections will be replaced with the closest current equivalent product.
