Privacy Policy

Effective Date: 10.31.2025

Ombrage, LLC (“Ombrage,” “we,” “us,” or “our”) operates the website located at www.OMBRAGECOLLECTION.com (the “Site”) and is committed to protecting the privacy of your personal information. This Privacy Policy describes how we collect, use, and disclose your information when you visit, use our services, or make a purchase from the Site.

By visiting or using our Site, you agree to the collection and use of your information in accordance with this policy.

Information We Collect

We collect several types of information for different purposes to provide and improve our service to you.

Information You Directly Provide (Order Information)

When you place an order or attempt to make a purchase through the Site, you provide the following personal information that we collect and store:

  • Contact Details: Your Name, Shipping Address, Email Address, and Phone Number.
  • Custom Product Details: The specific measurements, materials, color choices, and configurations you provide for your custom blinds and shades order.

Payment Information (Collected by Third-Party Service)

We do not collect, process, or store your billing or payment information (such as credit card numbers or bank details). All payment processing is handled by our PCI-compliant third-party merchant service provider. This provider securely collects the data necessary to complete your purchase, and we do not have direct access to or visibility of this sensitive financial information.

Information Collected Automatically (Device Information)

When you browse the Site, we automatically collect certain information about your device and activity:

  • Device Identifiers: IP address, web browser type, operating system, and time zone.
  • Usage Data: Information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site (e.g., page response times, duration of visits to certain pages).
  • Cookies and Tracking: We use “cookies,” “log files,” and other tracking technologies to help us understand user behavior, screen for potential risk and fraud, and optimize our Site.

How We Use Your Information

We use the information we collect for the following purposes:

Order Information

To fulfill and deliver your order (arranging for the manufacturing and shipping of your custom product).

Contact Details

To communicate with you about your order status, respond to inquiries, and provide customer support.

Custom Product Details

To manufacture your custom-made products according to the specifications you provided.

Device & Usage Data

To improve and optimize the Site (by generating analytics about how customers interact with the Site) and to screen for potential risk and fraud.

Marketing

To manufacture your custom-made products according to the specifications you provided.
To improve and optimize the Site (by generating analytics about how customers interact with the Site) and to screen for potential risk and fraud.
To send you promotional emails, newsletters, and targeted advertisements about our products and services, where permitted by law and based on your communication preferences.

Sharing Your Personal Information

We share your personal information with third parties only to help us use your Personal Information as described above or as required by law.

  • Service Providers: We share necessary information with companies that perform services on our behalf, such as:
    • Manufacturers: To fabricate your custom blinds and shades.
    • Payment Processors: To securely process your payment details (as noted above, we do not receive this data; it is transmitted directly to them for authorization).
    • Shipping/Fulfillment Companies: To deliver your order.
    • IT/Analytics Providers (e.g., Google Analytics): To analyze the use of our Site.
    • Legal Compliance and Protection: We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

We do not sell your personal information to third parties.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. You have the option to accept or refuse cookies. If you choose to refuse, you may not be able to use some portions of our Site.

  • Essential Cookies: Required for the operation of our Site (e.g., shopping cart functionality, login access).
  • Performance/Analytics Cookies: Used to analyze how visitors use the Site and to monitor Site performance.
  • Marketing/Targeting Cookies: Used to build a profile of your interests and show you relevant advertisements on other sites.

Your Rights

Depending on your location, you may have specific rights regarding your personal data:

  • Right to Access: You may request to receive a copy of the personal data we hold about you.
  • Right to Correction/Rectification: You may request that we correct any inaccurate or incomplete information we hold about you.
  • Right to Deletion/Erasure: You may request that we delete the personal information we hold about you, subject to certain legal obligations (e.g., retaining records of past transactions).
  • Right to Opt-Out of Marketing: You can opt out of receiving promotional communications from us by following the unsubscribe link in the email or by contacting us directly.

To exercise any of these rights, please contact us using the details provided below. We will need to verify your identity before fulfilling the request.

Data Security and Retention

Security

We take reasonable and appropriate measures designed to protect the personal information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is ever fully secure or error-free. You are responsible for protecting your own password(s) and computer from unauthorized access.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records for as long as necessary to fulfill the purposes outlined in this policy, unless and until you ask us to delete this information or as required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will
post the revised policy on this page, and the “Effective Date” at the top will be updated. We encourage you to review this policy periodically

Contact Information

If you have questions about this Privacy Policy, your personal information, or if you wish to exercise your rights, please contact us.

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